Refund policy

This Return & Refund Policy outlines the terms under which customers may return products purchased from Throttle Vision. By placing an order, you agree to the conditions set out below.

Eligibility for Returns

We accept returns within 14 days of the delivery date.

To qualify for a return, all items must be:

  • Unused and unworn
  • In original, undamaged packaging
  • Free from marks, wear, or signs of use
  • In the same condition as received

For hygiene and safety reasons, goggles, lenses, tear‑offs, roll‑off films, and any eye‑related products must be completely unused. Any item that shows evidence of use will be rejected and returned to the customer.

Return Shipping Costs

Customers are responsible for all return shipping costs.
Throttle Vision does not provide prepaid return labels.

We strongly recommend using a tracked postal service. Throttle Vision is not responsible for returns lost or damaged in transit.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.
Please allow standard processing times for your bank or payment provider.

Original shipping fees are non‑refundable.

Exchanges

We do not offer direct exchanges.
If you require a different product or colour, please place a new order and return the original item for a refund.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, you must contact us within 48 hours of delivery.
Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will resolve the matter promptly.

Non‑Returnable Items 

The following items cannot be returned:

  • Used products
  • Items without original packaging
  • Items showing wear, marks, or damage
  • Gift cards
  • end of line sale products
  • customised products

EU & International Returns

International customers may return items under the same conditions.
All customs fees, duties, and return shipping costs are the responsibility of the customer.

To start a return or cancellation, visit https://account.throttlevisionuk.com https://account.throttlevisionuk.com and go to your Orders. If you checked out with a phone number only, use the returns link in your SMS order confirmation. You can also contact us at throttlevisionuk@outlook.com for assistance.